SEAWEAR! Order Faq
We have tried to keep the order process simple! You can print out this form and mail it in or fax it. Or you can simply use the shopping cart on the page of the item you like. It is secure with 128 bit encryption SSL. You will see the page address change from HTTP to HTTPS which means secure. Things get a little slower with the secure site so just bear with it! No credit card information is stored on any computer format whatsoever.
After you place your order I will send an email asking for the three digit code CVV2 on the back of the card. The shopping cart no longer sends that information to me and only gathers it for automatic processing. I process manually here. If you are uncomfortable with that you can check out with PayPal and use their credit card procesing. Any questions please ask!
If you are using a mobile to order and there are too many selections, email us with what you would like and we will set you up a private secure shopping cart for the transaction.
With the shopping cart, on the second screen you will be asked if there are any special instructions to put in the comment box or a special message in the sentiment box if you are ordering for someone else. We do not add your name to the sentiment unless you instruct us. If you are a 'secret admirer' your secret will remain safe! Once you place your order on the shopping cart, you will get an email confirmation. You will get another when the order is shipped with the tracking number.
If you have any doubts regarding the quality, the ability to return or the general satisfaction of other customers, go read their comments! We are lucky enough to enjoy a less than 1% return rate. Even with a 'no questions asked' policy. Low prices do not mean low quality. At least here they don't!
Personal checks take 5-10 business days to clear before the order is shipped. For your credit card protection, all billing/shipping addresses are verified with your credit card company. Shipping is done with the United States Postal Service. If someone is using your card without your authorization, we will cooperate fully with the U.S. Postal Inspector and your credit card company. All deliveries come in an unmarked package, some may require a signature or photo identification.
If you have concerns with using your credit card for an online transaction and it being secure, consider the top five sources of identity theft based on the latest USA Federal Trade Commission's Identity Theft report -
- Lost or stolen checkbook or
wallet
- Friends, acquaintances or
relative obtained access to personal information
- Corrupt employee misused personal
information
- Offline transaction resulted
in information falling into the wrong hands
- Stolen mail or fraudulent
change of address resulted in fraud
- Online transactions still are one of the most secure ways to transfer information and one of the reasons state and Federal agencies require merchants to pay and report online.
International shipping, UPS, Federal Express as well as overnight shipping is available. For normal delivery time to the lower 48 states, we have found that insured, return receipt requested shipping is quite economical for most users. Most orders are shipped within 24 hours of receipt. Sometimes within hours! The EU now requires sellers to collect VAT and any other taxes you may incur. It is near impossible to simply ship an item to you any longer.
Bank Wire information (this is not our address do not send anything here)
- Seawear Inc - Account Name
supplied on request - Bank Routing Code
supplied on request - Account Number
77 East King Street
PO BOX 250
Shippensburg, PA 17257
USA
SHIPPING ADDRESS
According to the bylaws of your bank and credit card company, we are only authorized to ship to the actual Billing Address of the credit/debit card or PayPal account. They may approve an alternate address they have on file from you, this will add 1-5 business days to ship your order for their approval. This is part of the fraud protection service you have with your bank regarding your use of the card. If you require something shipped to an alternate address, you must notify them. They may or may not approve it. We then must provide your billing address, billing telephone number and then your alternate address. We comply fully with the USA Patriot Act regarding jewelry/precious metal sales.
Thank you for shopping at Seawear. We hope you will return often and tell your friends. If you didn't see what you were looking for or have any questions at all email us. We have a large selection of resources available, and chances are we can find the item you want.
Feel free to inquire about us through the Better Business Bureau, UPS or the US Postal Inspection Service. Your satisfaction is guaranteed.
Merchant services business banking done through SunTrust in Williamsburg, VA. Account names Seawear & Charles Bennett.
Member of Jewelers of America, Inc Association (JA); Manufacturing and Jewelry Suppliers of America (MJSA) and the Jewelers Board of Trade (JBT).
Happy SeaWearing!
- Copyright 1998-2023
- Copyright 1998-2023