- Copyright 1998-2008
- Copyright 1998-2008
Seawear® Jewelry |
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There is no way to return all the telephone messages left each day. I am sorry. This is still a one person business. Email your questions and they will be answered within minutes to hours depending on what time zone or what country you are in. It is not possible to take telephone queries. The easiest and most accurate way to contact us is by email which is info@seawear.com This is not a hot or hyper link to cut down on spam, simply open a new email and type in the address. Email is checked frequently and responded to promptly. If you do not hear back, it may be because your email account is full or not accepting email from our ISP or your spam filter does not like us! There is no telephone customer service support. The slowest way to order or get an answer to a question is to telephone. Please understand, there is no one sitting by the phone to take your call. The business is based 100% around the internet. If you do get through on the phone, it requires me being in a position to log on to the internet to see what you are calling about. Orders, customer records and credit card information ARE NOT databased. There is no way to get an instant answer to your question by telephone. If you are calling regarding an item you saw in a catalog, show, magazine, other website, store, Yahoo, Amazon or eBay, please call the number in the ad and not Seawear. They are selling and advertising the item and can answer your questions. That seller paid for the ad and deserves your purchase. Seawear does not advertise the telephone number in print, only the web address. If you are calling about your shipment, please try the tracking number sent to you first. I cannot give you an instant answer. I will have to log on to the internet and track your tracking number. I am not able to do it the instant you call. It can take several minutes to several hours to locate a missing package if it is possible. Ground packages are impossible to locate in real time. Your email goes through two automatic spam filters which remove 10-12 thousand emails daily. The third filter I review 2-3 thousand emails at the server before they are downloaded. Of the 500-600 emails that get through daily, I do answer all of them. If you do not hear back, it is because your provider or work email has a restriction. Blank subject lines, typing in ALL CAPS, attached files, jpegs larger than 1 meg, pdf files, html codes are a few of the things that trigger detection filters and if you are using one, it may be deleted before I see it or your filter may delete it on the return. If you feel you need to telephone, and leave a voice mail. If you want to order by telephone, your best option is the fax. If this is law enforcement or credit card security, NOVA has an alternate number. Our time zone is Eastern Standard USA. That puts us - If you leave a message, you can see the importance of stating your time zone. It is not answered when it is busy. Especially during holidays, wedding season or special event times and can take 1-3 weeks to return your message. During Christmas or wedding season, it can take a 3-4 weeks to return calls. Getting each days orders out takes priority over anything else. Those that are regular customers know this. It is difficult to tell you if an item is in stock or give an answer that requires actually holding the piece. We are not always at the shipping facility or have access to the vault. It may be in stock in the morning and sold out in the afternoon when you call back to order. By email I can tell you if it is in stock at that instant. It can change in 15 minutes. Orders pending are checked up to the minute before saying "yes it is in stock". I apologize if this is inconvenient for you and you want to telephone in your questions or order. Everything is based around email and the internet. There is NO call in center. There is NO one to take your telephone call. This is an internet company only. If you saw product in a catalog, please call that number as those prices are based upon a telephone call-in center. As we have grown, we have had to place emphasis on getting out the orders placed each day. This meant cutting out 3-5 hours a day of telephone time. Orders placed by 11AM EST (New York time) ship the same day if it is in stock. You will get an email advising shipment date if not in stock. Rings take 3-4 weeks. During wedding season and Christmas season a ring can take 4-12 weeks, depending on material, color and if it is coming from USA, UK or Ireland. No, every ring in every size is not ready made on a shelf for delivery. It would require millions of rings just for the USA market. We also size to UK/Ireland market, French market, Italian market, Asian market, South American market and Swedish market. Each region has their own sizing table. By mail/post
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